Privacy Policy

At WC TechCare, we take your privacy seriously. This policy explains how we collect, use, store and protect your personal information when you visit our website, book a service or receive remote IT support.

Website: www.wctechcare.co.uk
Contact: [email protected]1. INTRODUCTIONWC TechCare respects your privacy and is committed to protecting and handling your personal information responsibly.This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, book an appointment, make a payment or receive remote IT support.We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.This policy should be read alongside our Terms and Conditions and Cancellation and Refund Policy.2. WHO WE AREWC TechCare is a UK-based remote IT support business operated as a sole trader, providing technical assistance to home users and small businesses.For personal information collected and used in connection with our own business operations, WC TechCare generally acts as the data controller. This means we determine why and how that information is processed.Business name: WC TechCare
Business operator: William Calvert
Correspondence address: 137 Stockport Road West, Bredbury, Stockport, SK6 2AN, United Kingdom
Website: www.wctechcare.co.uk
Email: [email protected]Where we process personal information solely on behalf of a business customer under their instructions, our role may instead be that of a data processor.If you have questions about how we handle personal information, please contact us using the details above.3. PERSONAL INFORMATION WE COLLECTThe information we collect depends on how you interact with WC TechCare.Contact InformationWe may collect:- Full name
- Email address
- Telephone number
- Business name, where applicable
- Information submitted through enquiries or correspondenceBooking InformationWhen you arrange an appointment, we may collect:- Selected service
- Appointment date and time
- Booking reference
- Information submitted through booking forms
- Cancellation and rescheduling requests
- Relevant customer acknowledgements and service authorisationsPayment and Billing InformationWe may process:- Payment status and transaction references
- Amounts paid
- Billing details
- Invoice information
- Refund records
- Information required for financial administrationPayments are handled through third-party payment providers, including Stripe.WC TechCare does not require customers to provide complete payment card details directly by email, through ordinary booking questions or during remote-support sessions.Technical Support InformationWhen providing IT support, we may collect:- Device type and operating system
- Software and hardware information
- Technical error messages
- Troubleshooting notes
- Support session dates and durations
- Actions taken during support sessions
- Information voluntarily provided by customersRemote-Session Technical InformationOur remote-support provider may process technical information associated with a session, including:- IP addresses
- Approximate geographical location
- Device and operating system information
- Session connection details
- Session activity and durationWebsite InformationWhen you visit our website or booking pages, technical information may be processed by our website and booking providers.This may include IP addresses, browser information, device details, request information and security-related data.Further information about cookies and similar technologies is provided in Section 13.4. INFORMATION ENCOUNTERED DURING REMOTE SUPPORTRemote IT support may involve viewing information displayed on a customer's computer or device.This could include personal files, documents, account information, emails or other confidential material.WC TechCare aims to access only information reasonably necessary to diagnose or resolve the technical issue for which support has been requested.We will not intentionally access unrelated personal files, accounts or information without an appropriate reason and the customer's authorisation.We do not routinely copy, download or retain customer files during ordinary remote-support sessions.Where transferring or copying information is necessary to provide support, we will explain the reason and obtain appropriate authorisation.Customers are encouraged to close unrelated personal or confidential information before starting a remote-support session.Customers should not disclose passwords unnecessarily. Where authentication is required, customers should enter their own credentials whenever practical.Remote-Support ConsentRemote-access sessions will normally be attended by the customer.Customers must authorise the connection before remote assistance begins.WC TechCare will not intentionally establish unattended remote access without separate, appropriate authorisation.Customers may request that a remote-support session be ended.Remote-Support RecordingWC TechCare does not routinely record remote-support sessions or calls.Screen recording and call recording are disabled within our current remote-support software configuration.Although recordings are disabled, our remote-support provider may retain technical session reports and activity logs.WC TechCare may also retain limited support notes, including reported problems, troubleshooting steps and actions taken.We will not intentionally retain screenshots, recordings or copies of customers' personal information unless there is a legitimate and lawful reason to do so and any required authorisation has been obtained.5. HOW WE USE PERSONAL INFORMATIONWC TechCare processes personal information for the following purposes:- Responding to customer enquiries
- Arranging, confirming and managing appointments
- Providing remote IT support
- Communicating about bookings and services
- Processing payments and refunds
- Preparing invoices and maintaining financial records
- Recording technical support work
- Managing support enquiries and complaints
- Maintaining the security of our accounts and services
- Preventing fraud and unauthorised activity
- Complying with legal and regulatory obligations
- Establishing, exercising or defending legal claims where necessaryWe will not use personal information for incompatible purposes without an appropriate lawful basis.6. LAWFUL BASES FOR PROCESSINGUnder UK GDPR, WC TechCare must have an appropriate lawful basis for processing personal information.The lawful basis depends on the activity involved.Performance of a ContractWe rely on this basis where processing is necessary to enter into or perform a contract with a customer.This includes:- Managing service bookings
- Communicating about purchased services
- Delivering remote IT support
- Managing contractual service requestsLegal ObligationsWe process information where necessary to comply with legal requirements.This may include:- Maintaining financial and tax records
- Responding to legally binding requests
- Meeting applicable regulatory obligationsLegitimate InterestsWe may rely on legitimate interests where processing is necessary for a genuine business purpose and those interests are not overridden by individuals' rights and freedoms.This may include:- Responding to general business enquiries
- Maintaining proportionate support records
- Protecting our systems and accounts
- Preventing fraud
- Investigating complaints
- Managing business operationsWhere appropriate, we assess the necessity and potential impact of this processing.ConsentWe rely on consent where required by law, including for certain optional marketing activities or non-essential cookies.Where processing is based on consent, individuals may withdraw that consent at any time.Withdrawal does not affect processing lawfully carried out before consent was withdrawn.Remote-support authorisation is separate from the UK GDPR lawful basis for processing personal information. Authorising a technician to access a device does not automatically mean that consent is the lawful basis for every related processing activity.7. THIRD-PARTY SERVICE PROVIDERSWC TechCare uses third-party technology providers to operate its website, manage appointments, process payments, communicate with customers and provide technical support.Depending on the service requested, personal information may be processed by the following providers.Carrd – Website HostingCarrd provides the platform used to host WC TechCare's website and legal information pages.Technical information associated with website visits may be processed to deliver, operate and protect the website.Cal.com – Appointment SchedulingCal.com manages customer appointments and online bookings.Information processed may include names, email addresses, appointment dates, selected services and booking-form responses.Cal.com also uses service providers for hosting, security, booking communications and other operational functions.Stripe – Payment ProcessingStripe processes online payments and associated payment information.This may include customer contact details, payment amounts, billing information, transaction records and payment-method information.Stripe may act as a data processor or an independent data controller, depending on the processing activity.For example, Stripe may independently process information for fraud prevention, payment operations and regulatory compliance.WC TechCare does not require customers to provide complete payment card details directly to us.Zoho Mail – Business CommunicationsZoho Mail is used to send, receive and manage business email communications.This may include customer enquiries, contact information, correspondence and information voluntarily provided by customers.Zoho Desk – Customer Support ManagementZoho Desk has been configured to manage customer support enquiries and technical support records.Where used, it may process customer contact details, support requests, troubleshooting notes and related correspondence.Zoho Assist – Remote Technical SupportZoho Assist provides remote-access technology used to deliver technical assistance.It may process customer and technician details, IP addresses, device information, operating system information, session dates, durations and technical activity logs.Screen recording and call recording are disabled in our current configuration.Zoho Invoice – InvoicingZoho Invoice has been configured as a potential invoicing service but is not currently used to process live customer transactions.If WC TechCare begins using Zoho Invoice for customer invoicing, relevant billing and contact information may be processed through that service.Data Protection and Service ProvidersThird-party providers may act as data processors, independent data controllers or both, depending on the activity.WC TechCare seeks to use providers with appropriate contractual, technical and organisational data protection arrangements.We share personal information only where reasonably necessary for the relevant service, business operation or legal obligation.Further information about individual providers' processing practices is available in their respective privacy notices.8. SHARING PERSONAL INFORMATIONWC TechCare does not sell customers' personal information.We may share information with third-party providers where reasonably necessary to:- Operate our website and booking services
- Deliver technical support
- Process payments and refunds
- Communicate with customers
- Maintain business and financial records
- Protect our systems and investigate security incidents
- Comply with legal obligationsWe may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.We do not disclose customer information to unrelated third parties for their own marketing purposes without an appropriate lawful basis.9. INTERNATIONAL DATA TRANSFERSSome of the technology providers used by WC TechCare operate internationally.As a result, personal information may be accessed, processed or stored outside the United Kingdom, including in the United States.For example:- Carrd operates its services from the United States.
- Cal.com uses international infrastructure and subprocessors, including providers located in the United States.
- Stripe processes payment information internationally, including through its US operations.
- Zoho services may involve international processing depending on the service, account configuration and applicable infrastructure.Where international transfers are subject to UK GDPR restrictions, WC TechCare seeks to ensure that an appropriate legal transfer mechanism applies.Depending on the circumstances, this may include:- Applicable UK adequacy regulations
- The UK Extension to the EU-US Data Privacy Framework, where applicable
- The UK International Data Transfer Agreement
- The UK Addendum to the EU Standard Contractual Clauses
- Other legally recognised transfer arrangementsWC TechCare reviews relevant provider documentation and contractual safeguards as part of its supplier assessment.Customers may contact us for further information about international transfers relevant to their personal information and the safeguards that apply.10. HOW WE PROTECT PERSONAL INFORMATIONWC TechCare takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure and misuse.Our security arrangements include:- Multi-factor authentication on business accounts
- Access controls for business systems
- Secure remote-support connections
- Restricted access to customer information
- Software and security updates
- Appropriate handling of customer correspondence
- Limiting the information collected and retained
- Reviewing third-party technology providers
- Obtaining customer authorisation before remote accessWe aim to restrict access to personal information to those who need it for legitimate business purposes.No internet-based service or electronic communication method can be guaranteed completely secure.If a personal data breach occurs, WC TechCare will assess the circumstances and take appropriate action.This includes notifying the Information Commissioner's Office (ICO) or affected individuals where required by applicable data protection law.11. HOW LONG WE KEEP INFORMATIONWC TechCare retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations and resolving disputes.The following periods describe our normal retention approach, subject to justified exceptions and the capabilities of our service providers.Customer EnquiriesEnquiries that do not result in a booking will normally be retained for up to 12 months after the last communication.Booking Records and Technical Support NotesBooking information, customer support records and troubleshooting notes will normally be retained for up to 24 months after the customer's most recent completed service.Where a customer books additional services, the retention period may be calculated from their most recent service.Financial and Accounting RecordsInvoices, payment records and other relevant financial information will be retained for the period required by applicable UK tax and accounting legislation.For sole traders, this will generally be at least five years after the relevant 31 January Self Assessment submission deadline, although longer periods may apply in certain circumstances.Temporary Customer FilesWhere customer files must be temporarily transferred to provide technical support, WC TechCare will delete copies when they are no longer needed, normally within seven days.We do not routinely retain copies of customer files.Remote-Support Session ReportsOur current remote-support provider retains technical session reports for approximately 180 days under t

• Back to Homepage